Terms of service

TERMS AND CONDITIONS OF SALE

These terms are the agreement between you and Whisky Situation LTD when you purchase a product from us. Highlights include a summary of your key legal rights as a consumer, your right to return and request a refund if a product doesn’t meet your expectations, and details about delivery.

Whisky Situation is registered at 124 City Road, London, EC1V 2NX. It's trading address is 244 King Street, Aberdeen, Scotland, AB24 5BW. Company Number: 15136012, VAT Number: GB 449 5218 70 EORI: GB449521870000

Whisky Situation also operates a bar located on 7 Stirling Street, Aberdeen, Scotland, AB11 6ND that is also licenced for the consumption and sale of alcohol on premise and off premise. 

GENERAL CONDITIONS

1. Alcohol can only be sold to those over the respective age in their countries. ID will be requested upon delivery

2. Additional photos of products may be requested by contacting us by telephone, contact form or email. 

3. Upon checking out, you have entered into a contract to purchase the products selected and verified yourself to do so though checkout. Our website order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the order process.

4. Pre-Order, Advance date products (as stated at the base of the specific product page) will be delivered on or before this date. Events outside of our control can cause delays of this product dispatch. In the event of this, one of our team will communicate with you to update a new delivery estimate date. 

5. Orders can be cancelled prior to dispatch with a full refund prior to dispatch. If ordering in error please call us, email us or send us a message via WhatsApp to communicate this. 

6. Products can be substituted or orders edited upon request also. Please call us, email us or send us a message via WhatsApp to communicate this. 

7. Whisky Situation does not charge for storage if not wishing to have a product delivered right away after purchase. Please contact us for instructions. If this option is chosen, Whisky Situation does not bare liability or responsibility for damage thereafter that is not caused by Whisky Situation. In the event of this occurring, the appropriate documentation will be provided to evidence this.

8. The costs of delivery will be displayed to you on our website. We will give you an estimated delivery date with the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. 

9. Our Privacy Policy sets out the terms on which we process any personal data about you. By using our website, you consent to such processing and promise that all data provided by you is accurate. 

10. Your data will not be sold or shared with any third party. The only time that it will be shared is in the event of a court order being produced or in the event of an investigation by Law Enforcement with the appropriate warrant. 

11. The price for each Product can change from time to time, but changes will not affect any order you have already placed.

SHIPPING & CUSTOMS

12. Whisky Situation is not liable for customs that you may have to pay upon delivery in your corresponding nation or the nation of the delivery address.

13. Shipping is always made with a tracking number however, please be aware that updates may be delayed or not in real time.

COUNTRIES WE SHIP TO:

Whisky Situation ships to ALL nations excluding:

  • Afghanistan
  • Algeria
  • Angola
  • Armenia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Belarus
  • Belize
  • Benin
  • Bhutan
  • Botswana
  • Brunei
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cameroon
  • Canada (Alberta can be shipped to with a broker appointed)
  • Central African Republic
  • Chad
  • Comoros
  • Congo, Democratic Republic of the
  • Congo, Republic of the
  • Djibouti
  • Equatorial Guinea
  • Eritrea
  • Eswatini
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea-Bissau
  • Haiti
  • Iran
  • Iraq
  • Jordan
  • Kazakhstan
  • Kiribati
  • Korea, North
  • Kuwait
  • Kyrgyzstan
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Marshall Islands
  • Mauritania
  • Micronesia
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Niger
  • Oman
  • Pakistan
  • Palau
  • Palestine
  • Papua New Guinea
  • Qatar
  • Rwanda
  • Saint Kitts and Nevis
  • Saint Vincent and the Grenadines
  • Samoa
  • Sao Tome and Principe
  • Saudi Arabia
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sudan
  • Suriname
  • Syria
  • Tajikistan
  • Tanzania
  • Timor-Leste
  • Togo
  • Tonga
  • Tunisia
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Uzbekistan
  • Yemen
  • Zambia
  • Zimbabwe

The above countries can be shipped to only in the following conditions:
a. The Recipient is authorised to receive this e.g. a business that is authorised to sell alcohol in the above nations
b. All responsibility of customs, processing and receipt or forwarding are borne by the purchaser
c. Contact and authorisation is obtained from management at Whisky Situation and a quotation produced. 
d. No right to refund exists after placing the order at any stage after purchase is made for the above nations.

REFUNDS, LOST PACKAGES, DAMAGE, INSURANCE & GOVERNING LAW

14. Whisky Situation is not held responsible for lost or damaged packages in transit out of the United Kingdom. The Consumer Bill of Rights Legislation of 2015 is adhered to strictly giving consumers in the UK 14 days after a distance sale to return an item in its original condition. 

15. If a return is opted for, it must be in writing to carlos.yabrudy@whiskysituation.co.uk. After the package has been received, a refund will be made within 3-7 working days minus shipping costs. 

16. Returns for opened products or unsealed products are not valid. 

17. Insurance is available at 3% of the package value and must be opted for prior to send out and notified in writing to carlos.yabrudy@whiskysituation.co.uk to be added. If this is not added to International shipments, one chooses to take the risks. 

18. Whisky Situation only uses UPS, FedEx or Royal Mail to ship packages and has less than 0.03% of incidents recorded of delay, non delivery or damage. 

19. Should a dispute be raised that circumvents international rights of a retailer selling to an international customer, the claim will be defended with proof of packaging that will award the claim to Whisky Situation even if using a credit card to purchase items. The Terms are binding and it is the responsibility of the buyer to ensure that they have the correct level of cover and have read the Terms of Sale. 

20. Damage must be reported upon receipt of the package. 

OTHER TERMS

21. We send regular newsletters and press releases to our customers, and also write about Products on our blog. It is always possible that, despite our efforts, a Product may be referred to in a newsletter or press release or on our blog with an incorrect price. We do not have to sell a Product to you at any incorrect price which is set out in a newsletter or press release or on our blog. 

22. In the rare event of a product being mis-priced, notification of this will be given and an order may need to be cancelled or amended. A choice will be given to the purchaser for a remedy.

23. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and why.